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While we are confident you'll love our products, we understand you may wish to return or refund a purchase. Please follow the steps below to ensure your return or refund is processed hassle free. 

Returning an item purchased from Snuggledown.co.uk

  • If there is a fault, for example an issue with the composition of the product, please send it back to us and we will issue a full refund.
  • Products that have been used and are unwanted are not permitted to be returned for hygiene reasons.
  • If you have any further questions regarding refunds and returns, please send your query using the contact us or email our customer services 

Returning an item purchased from a retailer

When purchasing Snuggledown products from a retailer, you are subject to the retailers return and refunds policy. If you require a refund or return, we suggest contacting the retailer directly. 

Refunds and exchanges for products sold on promotion

Please note that if you have used a promotional code as part of your order, any refunds will take this into account and be adjusted accordingly. If returning products for an exchange we will honour the promotional code used when relevant.

If you return a product you purchased as part of a bundle deal or set, you'll lose the original discount applied to all items in that deal. This means we'll adjust the price so you pay full price for the items you kept from the deal. We'll do this by adjusting the refund for the returned item to take account of the full price for the items you've kept hold of.

How long will it take to process my return/exchange?

Once your order is back with us, we need time to process your exchange or refund, so please allow 5-7 working days from us receiving your parcel.